Privacy Policy

At Petal Cake Shop, we respect your privacy and value your trust. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, place an order, or contact our team. By using our website and services, you agree to the terms mentioned in this Privacy Policy.

Information We Collect

Petal Cake Shop may collect personal information when you place an order or contact us. This may include your name, phone number, email address, delivery address, billing details, and order preferences. We may also collect details related to cake customisation, delivery instructions, and special messages added to your order.
We may collect basic website usage information, such as browser type, device details, pages visited, and time spent on our website. This helps us improve the shopping experience for customers in Abu Dhabi, Dubai, and other service areas.

How We Use Your Information

We use your information to process cake orders, confirm payments, arrange delivery, and provide customer support. Your details help us prepare cakes correctly and deliver them to the right location.
We may also use your information to send order updates, delivery notifications, offers, promotions, and service-related messages. Petal Cake Shop uses customer information only for business, service, and communication purposes.

Order and Delivery Information

When you place an order, we collect delivery details to complete your request. This includes recipient name, phone number, address, preferred delivery time, and special instructions.
We use this information only to prepare and deliver your cake order safely. Accurate delivery details help us provide smooth cake delivery in Abu Dhabi and Dubai.

Payment Information

Petal Cake Shop may use secure third-party payment gateways to process online payments. We do not store complete card details on our website. Payment details are handled through trusted and secure payment service providers.
Customers should ensure that all payment information entered during checkout is accurate and valid.

Sharing of Information

Petal Cake Shop does not sell, rent, or trade customer personal information. We may share limited information with trusted service partners only when needed to complete your order.
This may include delivery partners, payment gateways, website service providers, or customer support tools. These partners are expected to handle customer information safely and responsibly.

Cookies and Website Tracking

Our website may use cookies to improve user experience and website performance. Cookies help us understand customer preferences, remember browsing activity, and improve website functionality.
You can disable cookies through your browser settings. However, some website features may not work properly without cookies.

Data Security

Petal Cake Shop takes reasonable steps to protect customer information from misuse, loss, unauthorised access, or disclosure. We use suitable security practices to protect personal and order-related data.
However, no online method is completely secure. Customers should also protect their account details, payment information, and devices.

Marketing Communication

Petal Cake Shop may send promotional messages, offers, new cake updates, and seasonal deals to customers. You may opt out of marketing communication at any time by contacting us or using the unsubscribe option, where available.
We will still send important order-related messages when required.

Customer Rights

Customers may request access, correction, or deletion of their personal information. You can contact Petal Cake Shop if you want to update your details or remove your information from our records.
Some information may be kept for legal, accounting, order history, or business record purposes.

Children’s Privacy

Petal Cake Shop does not knowingly collect personal information from children without parental or guardian consent. Orders should be placed by adults or with adult supervision.

Changes to This Privacy Policy

Petal Cake Shop may update this Privacy Policy from time to time. Any changes will be posted on this page. Customers are encouraged to review this page regularly for updates.

Contact Us

For any questions about this Privacy Policy, order details, or personal information, please contact Petal Cake Shop through our official website or customer support channels.